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Easy to deal with, had everything ready when I arrived to collect and gave me good information on installation etc, the product is of good quality and is standing up to the job with my two dogs, I wish I knew about their products before as my current drawers I’m using aren’t as well made or robust as the system Hardtops sell that would work with this cage system
I would have given 5 stars but on arriving home I discovered that when fitting the tailgate cap they had removed 6 screws from the tailgate liner and failed to replace them leaving the liner held by only 2 screws. Sadly this lack of attention to detail ruined an otherwise excellent experience
HardtopsUK Comment
I’m extremely sorry and disappointed to hear that four of the screws were missing from your tailgate and we’ve taken this up with the workshop to ensure this doesn’t happen again. Please let us know if we can help you with anything further.
The agri cover is well manufactured and customer service excellent. There are two caveats to the product itself. The mesh panel fastenings at the tailgate end were delivered unassembled and holes not drilled. I had to do it myself, which ended up with one of the fastenings slightly off centre. Perhaps the holes should at least be drilled before delivery.
More serious an issue, the canopy is secured in place by 4 J hooks. The nuts supplied with the canopy are butterfly nuts, which loosened themselves very quickly in use, creating a very real risk of the canopy flying off while driving. I would suggest that lock nuts might be a preferable alternative to the butterfly nuts.
HardtopsUK Comment
We appreciate any constructive feedback, the reason the holes are not pre-drilled for the anti-luce it’s because vehicles can vary and when clamping the canopy, they can twist slightly differently and if pre-drilled from the factory we cannot guarantee they will lineup with your vehicle. Also noted regarding the butterfly nuts we have not had this feedback or issue raised before.